Additional terms and conditions apply to cancelling orders for certain goods such as made to order items, or large items. Full details of how to return goods can be found in the RETURNS section. For full details of your rights under the Consumer Protection Regulations, please contact your Citizens Advice Bureau or a Solicitor. Accepting returned goods and/or crediting an account does not constitute a waiver of our right to charge an investigation fee. We can offset this amount due from other sums that may be due to you for refunds. If you return or attempt to return substitute or alternative items, you will still be responsible for paying for the original item purchased and we reserve the right to charge an investigation fee of no less than £35 to cover the cost of our investigating the position. We cannot accept substitute or alternative items by way of returns, nor are we able to send them back to you, so please look closely at the items you return to us. See RETURNS section for details of how to return goods to us. If goods are lost or damaged in transit, we may charge you, or not refund to you, amounts that are attributable to the loss or damage. If you return goods to us, we will not be responsible for any loss or damage to them during transit and we recommend that you use a recorded or secure delivery method. You should return goods to us in their original packaging, wherever possible, within 14 days of informing us of your wish to cancel. You must take reasonable care of the goods and not use them. You must inform us of your wish to cancel in writing either by letter, email or call 03 within a period of 14 days beginning on the day after the day you receive your goods. Please be aware that your right to cancel does not apply to certain goods that we sell. Under Consumer Regulations you have the right to cancel your order as long as you do so no later than 14 days after the day on which you receive the goods or service. Following formation of the contract, Next shall continue to own any goods ordered until it has received payment in full from you, even though the goods may have already been delivered to you. For security reasons we may restrict the volumes of certain items to be sold in any one transaction. For security reasons, until you have placed an order for goods, received your first statement and a payment has been received for those goods, you will be unable to order gift cards. For a full list of exceptions to items you can return please see under the heading EXCEPTIONS TO THE RETURNS POLICY. Until the goods are dispatched the order may not be accepted by Next, or may be cancelled by you. A contract is not formed at the point in time that payment has been taken from you by Next, nor at the point in time that you receive an email from Next acknowledging receipt of your order. Your order for goods is accepted and a contract is formed between Next and you when we dispatch the goods you have ordered and not before. Īfter placing an order on Gap.co.uk, you will receive an email acknowledging that we have received your order. The following Terms and Conditions apply to all orders placed on Gap.co.uk from, and including. As of Next Retail Limited became the host and operator of Gap.co.uk.
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